Ability to dial predictively in a campaign with an adaptive dialing algorithm.Ability to set a campaign to auto-dial and send live calls to available agents.Ability to display a script for the agent to read with fields like name, address, etc.Ability for an agent to call clients in succession from a database through a web-client.Open-Source AGPLv2 licensed, with no software licensing cost.Ability to use standard Telco lines and VOIP trunks.Web-configurable IVRs and Voicemail boxes.Scheduled Callbacks: Agent-Only and Anyone.Three-Way calling within the agent application.Ability to have agents operate remotely.Web-based agent and administrative interfaces.Outbound agent-controlled, broadcast and predictive dialing.Inbound, Outbound and Blended call handling.Download the LiveCD ISO of ViciDial to try Click here to see sample VICIDIAL reports Click here for the VICIDIAL Bug Tracker Click here for the VICIDIAL Manager Manual Click here for the VICIDIAL Agent Manual A case-study presentation about a large VICIDIAL installation (PDF) Click here to download the VICIDIAL Brochure (PDF) Up campaigns to do blended inbound and outbound at the same time. Since then we have added the ability to do predictive dialing alongside ratio dialing and the traditional one-call-at-a-time dialing as well as the ability to take inbound calls and set Potentially lose calls and alienate clients. To call up clients efficiently and without using a predictive dialer that would For more recent information on the VICIdial project, go to This system was initially created to fill the need of a customer service group being able This project website is in "archive mode" and is no longer updated. (VEE-CHEE DIAL) An advanced Asterisk-based predictive dialer
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